The Sliding Fee Discount Program (SFDP) is based upon services rendered and has four-discount pay classes between 100% and 200% or less of the Federal Poverty Guidelines (FPG). All patients are eligible to apply to the sliding fee discount program.

A message from the Patient Financial Advocate team at RRCC:

“Our team can help you work through the steps of getting the care you need, including finding primary care. We can help you enroll in our Sliding Fee Scale program to help make care more affordable. We can also help you apply for BadgerCare (Medicaid), connect you to prescription assistance programs, and help you find transportation to and from your appointments at one of our clinics.”

Payment Plan

Paying your bill is important, but not as important as your health! If you are having trouble making a payment, understanding your bill, or need assistance setting up an affordable payment plan, please call our billing team at (262) 472-6826.

FAQs

(Frequently Asked Questions)

A program designed to reduce the cost of primary care for those who meet income requirements. These low fees are available to patients based on the guidelines provided annually by the federal government.

If you qualify, medical services provided in-house may be substantially reduced depending on eligibility.

Not all services are covered under the sliding fee program. Medical services provided “in-house” are eligible for a sliding fee discount. “In-house” refers to medical services provided at the clinic such as labs, EKG’s, immunizations and office visits. Any specialty visits or diagnostics sent to reference labs or hospitals are not covered under the sliding fee program. For example, pathology specimens or x-rays are not processed in house so you will be billed directly for those services. Discounts will be available for specialty services. 

You will need to submit an application and provide proof of total household income. We have applications available on site. 

RRCC will accept the following items as acceptable forms of proof of income: 

  • Most recent Federal Income Tax Return.
  • Most recent four paycheck stubs.
  • Letter from employer of annual/monthly income if a patient does not file an income tax return and does not get paid by check.
  • Letter of support.
  • Social Security/Unemployment/retirement check; or
  • Court order or any other form of third-party independent source document showing one-time, monthly, or annual income. 

Yes, we ask that you reapply anytime there is a change in your household income.

Yes. Patients may apply whether or not they have other insurance coverage. If you are approved, the program can help with any remaining balance after insurance has been applied.

Yes, you may be eligible for a sliding fee. You will need to fill out an application and provide proof of income to be considered for the program.

Yes. All members living in the same household need to be listed on the application, whether related or not.

Yes, anyone over the age of 18 claiming “zero income” must sign a Zero Income Attestation.

A copy of your social security award letter or a copy of your bank deposit statement are acceptable forms of proof of income.

No, it is not necessary to reschedule. As a FQHC, we see patients regardless of their ability to pay. You will still be responsible for the nominal fee but we are able to bill that to you for today’s visit.

Yes, as long as the application is received at the administrative office within 30 days of today’s visit. Discounts will be applied retroactively for a 30 day period.

Typically, applications are reviewed within 3-5 days of receipt. You will receive a letter and welcome packet in the mail informing you of your discount, if applicable.

The application is approved on a yearly basis. You will need to reapply each year in order to utilize the program.

Yes, enrollment expires every year and a new application is required at that time.